Firstly, thank you for shopping with us!
If you do need to make a return or exchange, you're welcome to do so within 30 days. We're proud to offer a 30 day return policy. If you're unsatisfied for any reason, just reach out to us and we'll gladly walk you through the exchange/return process!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a refund or exchange if the criteria above is not met. To complete your return, we require a receipt or proof of purchase.
Please note that if it has been over 30 days from the date you received your item(s), unfortunately we can’t offer you a refund or exchange.
Please email us at firstname.lastname@example.org for more information or questions, our customer care team will get back to you within 24 hours.
Limited Warranty Details
All of NaturoPet’s products are Limited Warranties. Our limited warranty covers manufacturer defects only. For example, damage resulting an excited pet, accidental damage, commercial use or weather will not be covered.
If there is a defect during the warranty period, we will gladly replace the defective product. Any warranty issue must have a picture, invoice number, contact name and number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, simply send us an email at firstname.lastname@example.org.
To return your product, you should email us and we will provide the shipping address. Depending on your location, we'll decide to have the product sent to the nearest shelter or Non-Profit Organization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.