Returns
Our NaturoPet Care Promise
Firstly, thank you for choosing NaturoPet!
We put a great deal of care into every bed we make, and we want you to feel confident ordering from us. Because our products are pet bedding, made with natural materials and handcrafted for each order, all purchases are considered final sale.
We encourage you to carefully review the size, colour, measurements and product details before placing your order. Unfortunately, we cannot accept returns or exchanges because of a change of mind or because a pet chooses not to use the bed.
Please email us at info@mynaturopet.com for more information or questions, our customer care team will get back to you within 24 hours.
Something Isn’t Right?
We absolutely want to hear from you if your order arrives damaged, incorrect, incomplete or with a manufacturing defect.
Please contact us at info@mynaturopet.com within 7 days of delivery. Our customer care team will review the issue and work with you toward the appropriate solution.
To help us resolve the issue quickly, please include:
- Your name and order number
- A clear description of the issue
- Photos showing the product and the concern
- Photos of the box, packaging and shipping label if the order arrived damaged
Please keep the original packaging until your claim has been reviewed.
Our Limited Warranty
NaturoPet’s limited warranty covers verified manufacturing defects.
The warranty does not cover damage caused by chewing, scratching, accidents, washing, misuse, improper care, commercial use, weather exposure or normal wear and tear.
Because our beds are made with natural wool and natural materials, some variation is normal. The following are not considered manufacturing defects:
- A natural wool or lanolin scent
- Variations of up to 2 inches in height, width or depth
- Product weight variations of up to 10% above or below the listed weight
- Minor variations in the appearance or feel of natural materials
- A pet taking time to adjust to the bed or choosing not to use it
How We Resolve Approved Claims
Once we have reviewed your claim, NaturoPet may offer a replacement part, replacement product, partial refund or full refund, depending on the issue.
In many cases, photos will be enough and the product will not need to be returned.
Please do not ship a product back without first receiving written instructions from NaturoPet. If an approved defective or incorrect product needs to be returned, we will provide the return instructions and a prepaid shipping label.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.
Questions? Reach out to us anytime at info@mynaturopet.com. We’re always happy to help!
Limited Warranty Details
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mynaturopet.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged.