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FAQs

1. What are the benefits of a natural and non-toxic pet bed?

Besides promoting sustainability and helping the environment, there are numerous benefits from organic and natural pet beds. NaturoPet pet beds are made of natural and sustainable materials, creating a healthier and safer environment for your pets and your family. Most pet mattresses contain chemical flame-retardants, petrochemicals, VOCs and other harmful toxins that put your pets and family at risk. Additionally, your beloved pet's center of gravity is close to the ground, which is where the peak of toxic off-gassing is found. Keep your four-legged friend happy, comfortable and healthy with NaturoPet's natural pet beds!

2. How do you clean your pet beds?

Great question! We expertly designed our natural pet beds with you in mind. Our indoor or outdoor pet beds are great choices for all breeds to keep your pet's bed protected from dirt, spills and stains. Both of our models have inner and outer covers that are removable and washable. Simply unzip the outer cover, machine wash in cold water and tumble dry on low heat or air dry. Our covers add soft and luxurious support for your furry friends.

3. Where are NaturoPet products made?

Our natural pet beds are proudly handcrafted with care in the USA, because we strive to provide superior quality pet products that will last. Our pet beds also contain natural materials like organic cotton and natural virgin wool that are sourced in the USA, a high quality standard comes with the “MADE IN USA” tag. Unfortunately, there is no guarantee of quality for imported pet products. With American-made pet products, you can expect quality, durability and longevity.

4. How do you harvest the Natural Virgin Wool?

Animal welfare and sustainability are at the root of our brand. The natural virgin wool used in both of our natural pet beds is sheared from sheep that are humanely raised in the USA. Shearing is like getting a haircut and causes absolutely no harm to the sheep. In fact, sheep need to be sheared regularly in order to keep cool and avoid developing severe health problems. We only use the best quality natural virgin wool from U.S. farmers who care about the wellbeing, safety and care about sheep.

5. Where do you ship your products?

At the moment, we ship to all 48 contiguous U.S. statesplus the District of Columbia, Alaska and Hawaii. We also ship to all Canadian provinces. If you are interested in our natural products and do not see your city in our Shipping Zones, please reach out to us and we'll do our best to find a solution!

6. Do you donate to pet shelters and other pet-related organizations?

At NaturoPet, we strive to provide every pet the chance they deserve to be loved and to use natural products. Our mission is to support programs nationwide that save the lives of homeless pets and promote creating and sustaining a healthy community for pets and people. A portion of our proceeds is donated to shelters and Non-Profit Organizations across America. By supporting NaturoPet, you are helping us support and provide natural pet products to pets in shelters.​​​ Please email us if you'd like to discuss how we can help your organization.

7. Are your beds waterproof?

Our Coco-Latex pet bed is our outdoor/indoor pet bed. The Coco-Latex's virtually indestructible outer cover is sun proof, water resistant and made in the USA. It is not 100% waterproof, but small spills, drool, mistakes from excitement and wet fur will not penetrate the outer cover. Plus, the outdoor cover is breathable and mold & mildew resistant! Our 100% Natural Virgin Wool & Organic Cotton covers model is intended to be used indoors.

8. What if it's taking long for my pet to warm up to his new bed?

If you want your dog or cat to adore their bed, the first step is choosing the right one. Our pet beds are handcrafted in the USA with natural materials, offering orthopedic support and superior comfort. With a few easy tricks, we're confident your pet will be instantly attracted to the Natural Virgin Wool and orthopedic benefits of our beds. Nonetheless, some dogs take a bit longer than others to warm up to a new bed.

Read our latest blog for super simple tips that will help your pet fall in love with their new NaturoPet natural pet bed in no time!

9. What is your return policy?

At NaturoPet, our success is determined by the happiness of the pets and people we serve. We back that up with our return policies as well. If you aren’t happy with your purchase, simply contact us within 30 days. Depending on the situation, we will give you a full refund, replacement or donate them item to your local charity. Please see the Warranty Policy details for more return information.

10. Can you make custom pet beds?

You bet! Our natural and organic pet beds are handcrafted as we receive an order, therefore we can accommodate custom orders. If you're interested in a custom natural pet bed, simply send us an email and we'll send you a quote within 24 hours!

Here are a few common custom order requests:

  1. Specific sizing that we do not currently sell online, such as XS, XL, or XXL. 
  2. Different color covers. You'd be surprised the amount of color options we have!
  3. Your pet's name sewed into the cover

11. How do I contact customer service?

You can reach one of our customer service reps anytime - day, night or weekend - we're here to help or answer any of your questions 24/7. To contact us, simply send us an email at info@mynaturopet.com or message us via live chat and we'll get back to you with a response ASAP!

 

 

 

Any other questions?

Simply drop us an email with any questions at info@mynaturopet.com and we'll get back to you in record timing!